What should you do when a contra-action is identified during a service?

• A. Continue with current plan.
• B. Adapt treatment to eliminate risk of recurrence.
• C. Increase client's charges.
• D. Discontinue services permanently.

Answer: (B)

When a contra-action is identified during a service, the priority is client safety, so you adapt the treatment to remove the trigger and prevent it from recurring. This means pausing the step that caused the reaction, removing or neutralising the offending product if possible, and choosing a safer alternative or modifying the technique to avoid the same risk. The goal is to continue the service without reintroducing the triggering factor, rather than pushing ahead with the original plan. Increasing charges doesn’t address the risk, and discontinuing all services permanently is only appropriate if there’s a lasting, unmanageable contraindication. Aftercare—documenting what happened and advising on further medical input if symptoms persist—complements the adjusted approach.